Bon Secours St. Mary's Hospital (COE) Hospital
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i like all the nurses up on PCVU they are all so nice and the take care of you. the hospital is clean and i had a private room and i could just go anytime i wanted to walk around the nurses station. my mom and family could come see me anytime they wanted to. i felt like i was at home.
St. Mary's was overall an extremely pleasant experience for me... and this was my very first surgery. I feel that the staff, although some were MUCH more friendly than OTHERS... were very competent and knowledgeable.
I had a cyst that ruptured on my ovary, and this was approximately 15 days after I arrived home. We didn't KNOW it was a ruptured cyst, of course. It was after a bunch of tests that they found it and explained what had happened.
When I called the office, I just knew I was in pain, and felt like my intestines were hanging out of my belly button!! Soooo much pain. I spoke with nurse Barbara (i love you, woman!). She explained what I needed to do, and what to do if the pain persisted. We were assuming it was a pulled muscle because I had been vigorously walking my dogs and one of them pulled me off of my bed before I was ready, and I fell. So that was what WE thought was wrong. After two days of manageable pain, I called Barbara back and said, "Something's not right." I started crying and said, "If you push on my tummy, just below my belly button, it feels like I'm going to pass out... it hurts THAT much! Something's really wrong." She immediately instructed me to go to the hospital (Dr. Hutcher's office is on the 5th floor of St. Mary's), and gave me an appointment. I was seen almost immediately, and was sent for an ultrasound and pelvic sonogram (ewww). Within 2 days, I had the results of those tests EXPLAINED TO ME IN PERSON by Nurse Barbara, who took the time to make sure I understood what had happened.
What i'm getting at was ... it was NOT an emergency, by any means. I slept with a heating pad, and took pain meds for the next two days, and continued my walking. BUT... it was an emergency TO ME!! And they treated it as such. I've never encountered anything like that before. I adore the staff, including and especially Nurse Barbara AND Hilary Surratt. The two of them (along with Dr. Hutcher's skill) made my surgery THAT MUCH BETTER. On a scale of 1-20, I give them a 19.
I was impressed with St. Mary's with the services I received 13 years ago, and was just as impressed this go-around. Exceptional care by a knowledgable, friendly staff.
The nurses were knowledgable and shared freely all kinds of helpful hints..there was only 1 rotten nurse in my whole experience...I never felt belittled or seen in a negative way due to the nature of my surgery.
Overall, the education prep clasees and the nurses were excellent. The doctors were excellent and caring. ALl staff was nice and friendly and helpful. This was an excellent hospital for this type of surgery.
The appearance of the hospital is very nice and clean; however, I had a difficult time in the surgical recovery unit with one nurse in particular. Since it was similar to ICU my family was not allowed to stay with me and I was in excruciating pain. I felt that I was treated disrespectfully by the nurse in charge and was told that I could not have pain medicine unless I did what she wanted me to do. I understand that she had my wellfare in mind; however, I was in so much pain I was crying tears and had to beg her to give me pain medicine. The rest of the experience was not so bad and a few of the nurses were really wonderful. I guess I shouldn't let one "bad apple" spoil the entire thing.
There was a huge dust bunny hanging on the sprinkler spigot above my bed and when the air came on, it swayed and waved in the air - I was just waiting for it to land on me. The first night of my surgery, I walked a couple of laps around the nurses station and noticed there were a couple of rubber bands on the floor - and as of Thursday afternoon, they were still there, so I don't think they clean the floors every night. I also wore white slippers (big mistake). After walking the halls a couple of days, there was an inch thick dust build-up on the tip of each slipper. The X-Ray room where I had my upper GI was even worse - it looked like it hadn't been cleaned in quite some time. The lobby is clean and the floor shines - but they really need to clean up the back halls of the hospital.
Some of the nurses were GREAT and some were just there to take my temp/pulse/etc. One GREAT nurse named Natalie washed my hair for me - it was a complicated procedure but she offered and I happily accepted!!
I feel at times the care was superb but there were other times when I felt the nurses were assigned too many patients at one time and they seemed to act as if they were irritated at times when asked for assistance. However realizing how much the job takes to perform there should be a better set up of nurse to patient ratios.