Bon Secours St. Mary's Hospital (COE) Hospital
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Nursing staff did not want my husband to stay with me....had to really fight with them for him to be allowed to stay. Having someone stay with me was very important to me.
Wonderful - simply wonderful! This is a great place to receive excellent care and compassion. I can not say enough about the nurses and staff. They are true angels!
Having gone there pre-op twice for the same testing (I had to get my thyroid level down prior to surgery) the parking is a nightmare and some of the staff are less than friendly/helpful.
From a post-op perspective, this hospital experience was dreadful with minor exceptions. The pre-op and PACU I can't comment on since I was "out of it". The surgeon was terrific before, during and after. The step down nurses were excellent. They were the calibur of nurse one hopes to find when in the hospital and I must say that those folks I have encountered at Johnston-Willis where my outpatient surgeries were are folks like these two and the one night nurse (thank God for her!) the others I would rate from disinterested to hostile. They couldn't figure out how to flush my central line since it was clotted so they fiddled around with that for at least an hour and 5 nurses when my husband pointed out the the blood was running back into the tubing and another tube was wired back to itself. I don't know how long I may have been without some of the pain meds but I felt horrible on day 2 but felt wonderful just after surgery. On day 2 the Doc said I would start my shakes but noooooooooo, not for dinner, not for breakfast. They bought me tea, juice, broth and jello! I mentioned this to the Doc who was not pleased and he got it changed right away. Then on day 3 I was taken down for a barium swallow and the escort left me in the hall for about 30 minutes...never said word one to me and as I started to doze off, the Radiologist came out to get me. On the trip back to my room which was bumpy (you feel EVERY bump after abdominal surgery) just as we got outside my room, the escort stopped (don't know why) but a large broom or mop that was propped against the door jam came flying down and hit me smack in the head! Did that hurt. My spirits were completely crushed now and I just cried. The day nurses constantly hit my bed (I was on the outside) as she saw to the patient by the window. Never an apology or anything. My ted hose were the wrong size, they were too long so they bunched up at the ankles and under the knee cutting off the circulation (the night nurse caught this immediately and I was in the hose since after surgery) she massaged the affected areas. The next day the pressure boots weren't working (not plugged in) and no one bothered about the ted hose!
The whole attitude (with the exceptions mentioned) was as if they all were doing me a great favor! A most unpleasant experience, thank God my surgeon let me leave post-op day 2.
The nurses were great, very nice but also firm, they know we know what we need to do. I was given help whenever I needed it and my nurses and dr. were wonderful!
Overall, the care was very good and I had some of the best nurses. However, they were pretty unresponsive to some non-surgery back pain that the morphine wasn't alleviating. I had to come up with several possible solutions until I found a way to minimize the pain - without their help. The surgical pain was well-managed.
I think that the cleaning staff needs to be more particular. Had to ask that my sheets be changed. Trash was on the floor of my room for several days. Trays were removed very late or the next day.
I was VERY impressed with the nursing staff...expecially on the 4th floor in the step-down unit. I had some of the best nurses there and they were all very understanding...Had good nurses on the 5th floor too....it was just a busier floor and had to share the room and the nurse.
I was in for open RNY 3/30 to 4/2 and thought the nurses and nursing care could have been a little more smooth around the edges. Nurses were very attentive to pain. When I was on the same floor for blood clots in my leg 4/22 to 4/26 the nurses were delightful! My attitude wasn't different as far as I could tell. On my second visit dietary did not have it together with the gastric bypass diet! During both stays I had to watch my medications because the pharmacy almost always sent down at least one wrong pill.