St. Luke's Medical Center (COE) Hospital
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I REALLY HAVE TO COMPLIMENT THE NURSES THAT PREPARE YOU FOR SURGERY AND THIER O.R. MANAGER EMILY THEY REALLY MADE THINGS A LOT EASIER FOR ME BEFORE SURGERY, I WAS REALLY NERVOUS. THANKS LADIES!
Overall it was a very good experience. I was very concerned after reading comments about this hospital and the nursing staff however they were all very good - except for one that was on the first night after surgery She was not compasionate or caring. The ones that I really liked were Lisa, Terresa (very helpful and understanding and right there when I needed her also helped me understand some of the procedures post-op) Teresa was very good! and Darlene - Darlene was an absolute gem!
The lab techs were for the most part awful. I look and felt like a pin cushion. My one hand is still swollen from an IV that didn't work. The respitory therapists were excellent. Always had to call for something. My daughter took good care of me thank heavens.
The nursing staff was very attentive friendly. However, they changed shifts sometimes as often as every 3hrs. It was impossible to keep track of who my nurse was escpecially while under narcotics. They answered the call buttons quickly but at times responded slowly. I found it embarrassing that not every department was equiped to handle obese patients. Example: the admitting waiting room had large chairs but the admitting desks where you had to give info did not. I found this situation throughout different departments in the hospital. I was very disturbed to find out the night of my surgery at 11:00pm that my spouse was not permitted to stay overnight in the room with me. This was due to the fact that I was sharing a room with another female and a male could not be there for privacy reasons. He had been helping both of us out so much with things like wet washcloths, fixing problems with beds, etc. We should have been informed of this before the surgery. Overall, I felt the hospital experience was ok.
I still have not had my wls, still waiting on insurance approval. But during this wait, I had to have my gallbladder out last week, but the same dr. who will do the other surgery. I have no worries at all about going back to this hospital again for surgery!!
The pre-op nurses were great but the post-op nursing staff was really lacking. Overall, they were very unresponsive, snippy and did not do a lot to "guide" me post-op. My suspicion is that they were understaffed but that still is not excuse for the poor treatment.
It was mostly average as hospitals go. They had some nurses who cared about what they were doing, then there was some that didn't. My bed was very uncomfortable and sounded like it was going to break everytime you elevated it. I was left alone most of the time, but there was constant noises and problems with my roommate, that I wished they would of moved one of us. (Preferably me!)