St. Luke's Medical Center (COE) Hospital
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Horrible care. I read some other posts before surgery and tried to prepare myself, but nothing could prepare me for this! We even complained to the charge nurse, and she just tried to pawn it off on how busy the nurses were (so busy that they forgot to plug in my leg pumps, forgot to get my urine sample, left my urine output in the bathroom for hours, and gave me a med right before the second surgery that I was allergic to (the only one!) and could have been potentially fatal!!). It was downright disgusting. Would (and have) advise those that are currently looking for a surgeon to steer clear of this hospital, even if it means finding another surgeon.
IT MADE ME ANGRY THAT THEY DOUBLE THE FEES FOR INSURANCE PATIENTS--NO WONDER WHY INS. COMPANIES DON'T WANT TO COVER THIS SURGERY
Staff needs some improvement - only a few nurses did a wonderful job - seemed to care more for their patients -
Never did get my protein drink I ordered!
The facilities seemed to be good, but the nursing staff was not what I expected. The delays when calling for help were inexcusable. They balked at someone staying the night but it was very necessary because several times I waited 20+ minutes for responses and finally my overnight helper had to go find someone during a particularly scarey moment. Considering the mainstay after surgery is water, I found it unbelievable that the water pitcher was never filled once during the entire stay. The daily required snacks were only brought randomly. Most of the time, any hospital staff that came in to check was when helper found someone and brought them to the room. Several of the nurses argued about the best way to do an IV procedure right in my presence. Not a comforting feeling.
in general the hospital and staff were kind and responsive. But when I was in the ICU, intubated and restrained, there was no way for me to call for help and I needed it on a few occasions. When my airway was becomming clogged with secretions, I had no call light or anyway to let the staff know I needed suctioning. This could have become a life and death issue quickly. Luckily, I was only in the ICU with a breathing tube for about 8 hours. Other than that, the hospital stay was a good experience. There was good teaching and the majority of the staff seemed caring.
It was very nice and the staff was very gracious and understanding. However they seemed very busy or maybe just understaffed and were sometimes very slow responding to calls to the room.
It is a most depressing and dismal place. Not because it is in the heart of a very bad area of Phoenix. It's the staff. They are extremely unmotivated and they don't seem to like fat people. Eventhough WLS patients are at least 50% of the sixth floor. They treat us like 2nd class citizens. I think that my surgeon is excellent, but if I had to do it all over, I would find another surgeon just so I could stay at a decent hospital. To make matters worse, I had to spend an additional 8 days in this hospital because of a perforated esophagus (maybe due to the surgery). It was a nightmare - and I am not exaggerating.
