Temple Community Hospital Hospital
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Overall, I found it okay. Seemed a bit dirty and out dated. The parking SUCKS. The staff all were very friendly and met my needs, except for the language thing.
First impression was, the admitting staff were nice and prompt. Someone did write my name down wrong and the admitting person kept saying my first name and a last name that was way off. I kept saying you mean....this name? He's like...no, is it you, we went back and forth for about 5 minutes. YES, it's ME. I spelled my name out for him and then everything was fine. After that, I had my blood work drawn up, a nurse came in and put on a band on my wrist and asked me if I was Alice, and I said NO....you got the wrong patient. She had to reorder a band for me with MY name on it. That isn't a good first impression, but I said, hey...mistakes happen. That was a bad one though. They should ASK you first and then put the band on if it's YOU on it, right?! Then, I went to my room, no nurse came in to say hello, I'm your nurse so and so or anything, I pretty much roamed the halls and met a girl next door to me who was having wls too. I had to ask for a meal tray because, again, no one even checked to see how I was. My room wasn't clean!!!! Can you believe that? I was so upset, I started to cry because I told a staff member and she said it was cleaned, and I had to point out some places to show her where it wasn't clean. The bed was made and it looked clean, BUT it was not. There was dried food or blood on the wall ( a big smear) how gross! Dried food on the table with wheels for you to eat on or put your stuff, dried food on the table next to the bed. I could notice it right away that it was evident it wasn't wiped down. Even the chair that folds into a bed was still down and not fixed up, another sign the room wasn't finished by any means. I asked for a new room. I told the respiratory doctor about my discovery and he saw me upset and told a nurse to get me a new room. It took them over two hours to get me a room at 10 o'clock at night. I was tired and was having surgery in the morning. I didn't need to happen to me. They knew I was arriving very early that day for a room as I was doing last minute testing there that day. Forgive me if I sound so bad, but it was really a horrible experience for me. Ok, the room was fine that I went to and that was that. Another complaint was the ICU. They were LOUD and yelling back and forth as I was trying to rest and recover. They treated me like I wasn't there. Left the light on after it was off and ignoring my pleas for wanting to go back in the bed. One nurse was snotty and rude as I told her I was hurting. I asked for her name and she was reluctant to tell me. Finally, she did. Amazing how I can remember all this right after surgery. But I did. They were unsensitive to my needs when I told them I was in a lot pain and wanted to go back in the bed after sitting in the chair for too long. They left me there for like 5 hours and my back was killing me. They couldn't understand me due to language differences and I was getting upset and told them to let me go up to my regular room. They didn't even give me a nurse button to hit while sitting in the chair and I was falling out of it. The nurse was filling out paperwork and said it would be a short time and then I would be going up stairs. They made me wait too long and they argued with me as I told them about my back hurting. Then going upstairs, my old bed was gone with the bars on it. I told them to get me a bed with the bars and finally they did. You need a bed with bars after this surgery and for them to act like I didn't realize what was happening was insulting. The nurses were unfriendly at first, they don't even introduce themselves to you and they hardly asked how i was feeling or doing. I had to ask for everything. My socks, which I felt like i was asking too much for them to put them on for me. Medicine, as I had an IV, and they had a hard time getting a vein, making me more in distress and in pain as they couldn't understand what I was saying to them most times. They wanted me to walk around to get some exercise and to keep me from getting blood clots, and everytimg i did that, they took off my IV. Well, that was a problem because they had to flush it to put it back in and it really hurt all the time because they put the liquid in too fast causing it a burn pain in my arm!!! Also, because they left the IV in for the first three days in too long, as I was told this happend rarely and it can happen and this is what the surgeon said. My left arm on infected to a point I couldn't even move my arm or my wrist and I was in so much pain as it was inflamed, hot and red to the touch and painful!! They infiltrated morphine and and saline in my tissues and not my vein, that's why my arm was all messed up. I had to stay an extra 2 days because the doc was worried about it. I made HIM put another IV in my other arm because I didn't want the nurses to touch me. I was there for about 5 days. By the end of my stay, things got a bit better, and some nurses were nicer, but the one I complained to was Mrs. Chang, and she was soooo very NICE and CARING. Once I told her my needs and what had happened she was there for me and tried to make things better, which she did. The nurses were sooo much better after Mrs. Chang got involved. She was the nursing supervisor, so naturally, the nurses changed their tune and were bending over backwards at that point when I went home. The major concern I had was when I hit the button for help, half the time they came later (after 5 min or more) or didn't answer at all. I made this very clear to them and they don't even say sorry and I felt they should have. I said something to them and then they were better about it. I put my foot down and voiced myself because i was tired of how i was treated. Hospital was old and needs updating. The tv remote volume control didn't work so it was very loud all the time, I had to get out of bed numerous times to turn it down. I will say the good thing about this place was that they had good care for the guests with a bed and meals, that is IT. I never want to go back there again. If I get plastic surgery later on, i don't want to go there for my after care. This stuff really did happen, and I want to inform the next patient before considering going there. I rate this hospital a ONE STAR. That is my honest opinion. My mother is a nurse and my mother in law. I know how the care should be and the average patient knows how to be treated and cared for. Good luck to you if you go there, maybe your stay will be better than mine!
My only complaint is some of the rooms ssem to be equipped with old beds, TV's and lacking anything more than the basics. My room had a problem with the heating system and was very uncomfortable and I was moved after suffering one horrible bight
Whatever you do, DON'T leave your car parked at this hospital. Mine was broken into during my surgery, even though it was in a supposedly guarded parking lot. The driver's side window was smashed out, my stereo was stolen and my laptop was taken out of my trunk. While Rick at Liv-Lite is having their insurance cover my losses, it still shouldn't have happened in a GUARDED lot. The hospital is also not in an area where I would feel safe walking outside at night. Actually, I didn't feel safe walking around during the day! It is right on the edge of East L.A. and everything you've heard about East L.A. is TRUE.
The staff I dealt with were all very nice. All but one nurse was very kind. They are awesome about accomodating loved ones, even overnight, and feeding them too! They seem to have the routine down as far as taking care of wls post-ops. Things went pretty smoothly. The language barrier did exist with one nurse, but she was competent and kind and it worked out ok. Perhaps because my husband was with me, they left me alone alot. No one really came in unless it was time to administer meds or something. So it was up to us to decide to go walking, etc. The facility could have been cleaner, but not to the point of being really bad. My surgeon came in and saw me every day, even though it was a holiday weekend. The cardiologist and pulmonary doc came too to see how I was doing, as did some of the Liv Lite crew. That was nice :-)
The hospital itself was fine. My main concerns(will be forwarded to hospital admin., and looked into I have no doubt!), involved the language barrier between myself and the R.N.'s that attended me..it was very unnerving, but I am here and healthy, so this will be addressed, I'm sure!
You could not find a nicer group of nurses. They baby all of their patients, its like having your own personal nurse. They were always upbeat, friendly and concerned for my well being. I felt like I was their only patient, not one of 20.
The staff was great, let my husband stay 2 nights and they fed him every meal. Slight language barrier at ttimes but easy to get thru. Mrs. Chang was great, and so many others I don't know their names.
