Northwestern Memorial Hospital Hospital

The staff was responsive and they took pride in taking care for me. This "pushed me" because sometimes we give up on ourselves but they belived in us. If I could ever work for a facility it would be Northwesten Memorial

NWM is tops in my book. They are very eager to please and will follow up on any discrepancies you might have.
Most importantly NWM is just as thourough in patient care as it is billing and dealing with insurance. To end they are excellent in all that they do.

I spent a few more days than planned in the hospital and the nursing staff, nursing assistants, everyone were wonderful!

The only reason the hospital didn't get excellent straight through was that when you have the open RNY at the hospital you have to stay in ICU on the first day. That was fine, but the second day they didn't have a regular room available for me so I had in the ICU another day. I felt as if the doctor was trying to push me out of the hospital saying, Oh, I think you you're ready to go home today. I was not an ICU patient technically because I wasn't just out of surgery. I felt as if I was treated like that. The first day after surgery, the nurses came in a bathed me at 7:00 am, because I was already awake at 5:00. The second day in ICU, my nurse came in and introduced herself. I didn't get cleaned up until 11:00 am and then she made me go to the sink in the ICU room and had me trying to wash myself up. It was not a good thing because Open surgery just pulls a lot of pain. I had the cathedar removed that day and when I woke up I had to go to the bathroom, I called for the nurse, it took her awhile to get to me so I unplugged myself and was already there by the time she got there. I had to pull my curtain closed in order to have some privacy. A nurse came in while I was getting washed up without knocking first. I called for my nurse one time and she came and said that she would be back in 10 minutes with blankets; she didn't come back for another hour, and without the blankets. It was just better when they finally got me up stairs at about 5:30 pm that day.

The only thing that sucked about this hospital and probally any hospital in Chicago was the parking. It cost us over 100.00 to park through out the week I was there.

So far the staff has been wonderful, very understanding and helpful. The Wellness Program is very good, it covers all the bases.

The patient care at Northwestern is the best....I was impressed that many of the nurses were very educated on WLS. The hospital only has private rooms, which is so nice!! Plus great views of the city. I recommend this hopital and their baractric program to anyone thinking of having this surgery!

Northwestern is an excellent hospital, so I had peace of mind the whole time regarding my medical care. It's also a very busy place, so sometimes things were a bit slow, but never to the point of my discomfort. I think with any hospital stay, any procedure you are having done, you always need to stay active in your healthcare, be involved with decisions - for me it was about pain meds, or asking for a central line since I had so much difficulty with IVs. I also helped my residents with my diet information, they tend to know less about that. The care here was outstanding and I always felt like I was in good hands, the best medical decisions being made for me, and the follow-though and follow-up was outstanding.

The other wonderful thing about doing the surgery at Northwestern is you have a whole team of people behind you - your surgeon, his nurses, and you are part of the Wellness Center -dietician, internist, psychologist, monthly support group. And they stay with you, follow up, don't abandon you after surgery. Quite the contrary. And when I had to have a second surgery to correct a rare bowel obstruction, this whole team was with me every step of the way.

I had only one bad experience and it was one nurse in particular. I shared my experience with a departure survey the hospital provided, and one person didn't ruin the whole experience.

It was a very good experience, most of the nurses were very helpful and friendly as were all memebers of the staff. I had one night nurse that I had a slight problem with but it was worked out and everything went very smoothly.