Northwestern Memorial Hospital Hospital

Surgery was planned at 730am and I was not held back got in right away, the less fortunate is that there was not a room available after recovery and i had to stay in recovery area for over 6 hours that I could have been in a room. My family was only allowed to visit 2 at a time for a few minutes and only every 2 hours. My mother had to leave and they would not let her come back to say goodbye before she left because it had not been 2 hours since the last visit. That was VERY upsetting.

NMU was great. All of the nurses have my heartfelt thanks...they were so nice...so friendly.

Great hospital, Great staff............the only down side is the cost of parking. Although its discounted, it can still be costly when you have to make several trips to the hospital a month.

Good hospital, I found out after surgery that they do the most conservative, least aggressive bypass and I might have made another surgery option had I known that.

There isnt really a bad thing I can say about this hospital , and the bariatric program my husband went through. The staff was fabulous, friendly and superior in their knowledge and helpfulness. My husband recieved the best care and was always attended to even during his outpatient trips to visit nutritionists and such pre operative , with such individual attention to his needs.
In my opinion and after hearing from others at other hospitals, this hosptial definitly goes above and beyond a normal hospital when it comes to care and its patients. The patients are always number one~!

We will be returning there if furthur treatments are nessasary , complications and such. We will also be returning their for the plastic surgury if we so choose to do so.

I would highly highly reccommend anyone considering a bariatric surgury procedure to check this hospital and this program out. I cant imagine a better one in the country exists! And our surgeon.. was absolulty fabulous personal, caring, competent. I just cannot say enough!

My surgeon is the best. However, there were some things at the hospital that was bad. When I woke up in the ICU the nurse there was not very sensative to my terror. She kept smacking my hands about the tube. I wasn't trying to pull it out I was trying to tell her she was pulling it everytime she moved me. She was giving me a bath and I was trying to hold it so she wouldn't pull it. She just smacked my hands and then her and the other nurse went on complaining about their jobs. Then a gang of doctors came in (this is a teaching hospital and all she put on me was a bed pad. Now how much of me do you think this covered? I was so uncomfortable. And still no one told me why I was there. Finally one of the doctors came in and explained what had happened the day before and why I was there. Shortly after that my surgeon came in.

I developed a bad infection several weeks later on a Friday. I was told to go to the ER. After driving for an hour and half, we arrived there around 7:00 pm. After waiting for 2 hours my husband asked how much longer and they said 4-5 hours. We were out of there. As I waited in the car my husband said he was going in and leave a message for my surgeon why we were leaving for our local hospital. Well they got us in right away, to make a long story short we didn't get a room until 4:00 am and most of that time was spent in the hallway. They needed to give me a leak test the next day and it was like the hospital shuts down on the weekends. The techs didn't know how to use the equipment. The OP area was closed. Really made me feel good they knew what they were doing, not. The cleaning of the rooms was only done if you demanded it. All in all it was bad...

However, in the big picture these things are small in comparison to the medical care I got. And I do feel I got the BEST. And that is what is most important.

Very nice, clean customer service friendly

All the patient rooms are private and have a bed for your support person to stay. They realy had their act together and not a stone was left unturned.

As I am an employee of NMH I don't think I should participate in rating it as an institution

I had heart surgery at NMH 7 weeks ago and love it. I have nothing negative to say about it and would recommend it to anyone having any kind of procedure. The patient rooms are all private and very attractive. They all have a bench seat that can pull out to make a bed for overnight guests. The patient rooms start on the 10th floor. I had a beautiful view of Navy Pier and Lake Michigan from my 10th floor room, where I could watch the sun rise every morning. The staff were all wonderful, friendly and very helpful. I will make sure, any kind of medical procedure I need in the future, is done here.