Cypress Fairbanks Medical Center Hospital
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There were two problems that I experienced. One was a terribly unprofessional and incompetent anesthesiologist. The second was with a non-working call button (so the hospital moved me to another room.) Later found out the call button had been accidently turned off at the desk!
Ask for Dee. She is the head of bariactric nurses. She is the best, very helpful, nice, I have bad panic and anixity attacks and she was there to calm me down. Any questions my husband or I had she had the answere or got them for us.
Cypress you had better keep a hold of this one, Dee is a gem.
My overall experience was very good. I only had a couple of complaints.
The morning of my surgery, when I was trying to check in, I told the woman at the front desk that I was preregistered and she still had me wait and sent me to register. I was late getting to the preop area but luckily the surgery before me was delayed as well. From that point on till I got in my room everything was great. There were a couple times that after calling for a nurse to remove the compression stockings so i could go to the restroom...one never came. Luckily I had my husband with me. Everything else went fine until the next morning as we were trying to get ready to leave it seemed as though we were bothering them. The discharge nurse was pleasant however. Overall I would still recommend this hospital as the majority of the staff I came in contact seemed well versed on the needs of WLS patients.
In October 2003, I had to take my husband to this ER for chest pain and a numb arm. After making him wait in the waiting area for 30 minutes, I finally had to ask if they were going to wait for him to code before seeing him. They reluctantly sent him to triage and discovered that his heart rate was 217. After many hours in the ER and very poor bedside manner, they put him in ICU. 36 hours later, he was dead. My most vivid memory of the whole thing was at 2:00 in the morning when he dies, the middle eastern doctor came to me and said, "your husband died. We couldn't do anything to save him" and then he turned and walked away. I had to have the nurse explain to me what all had been attempted. I would drive out of my way to NOT have to ever step foot in this hospital again. Their ER staff was rude, their doctors don't care, and I think the level of care is below what is expected for a critical cardiac patient.
Needs to get a bariatric wing. Food staff needs improvement as they attempted to give me chicken breast TWICE during my two day stay (50% of the time they served me was wrong). Other than that, nurses and aides were excellent.
