Rose Medical Center Hospital
I feel very fortunate that my surgeon, Dr. Michael Snyder, has begun to do WLS from Rose Medical Center. I had a complication following surgery of bleeding from the staple line. I loss a significant amount of blood and was very weak. I received exceptional care from Dr. Snyder, his staff, and the staff at Rose Hospital. Connie, Schmidt, the hospital's Bariatric Program Director, has done a first-rate job in setting up this program, providing for essential equipment, such as bariatric wheelchairs, and working with the nursing and other staff to understand the special needs of bariatric surgery patients. The nursing staff were especially sensitive and supportive to my situation. I could not rate my experience at Rose any higher or be any more grateful to Dr. Snyder, Connie, and their respective staffs.
I did have three incidents:when I came out of recovery I had horrible back pain (I was in a really bad car accident when I was 14 and have had back problems since, so they said I might have pain when I woke up from laying flat on the table). Anyway, the guy in recovery ordered me a heating pad at 2:00 pm. They took me to my room at 2:45 (they were waiting for it to get cleaned). At 3:00 I told Ken (my husband) that they were suppose to get me a heating pad at 2:00 - he went to the nurses station and they said they had never gotten a request, so they would take care of it. At 4:00 Ken went back out and the nurse said they were getting it. At 5:00 Ken went back to the nurses station because I was almost crying (the pain medication did not help this problem) and the heating pad was sitting on the counter while they were sitting there eating dinner (which they are not suppose to do) so he grabbed it and started to bring it to me and they finally got up and come and set me up with it. (On Tuesday my back pain was so bad that Connie had them give me a shot that was a muscle relaxer).
Okay - Tuesday morning - they wheeled me down to radiology and my machine that you can give youself pain medication with - the battery died. So to make a long story short on this one - At 8:30 the people in radiology stated that they would let my nurse know to bring me a new one - I didn't get one until after 11:00 - so it was almost 3 hours before I had pain medication. The people in radiology didn't even call my nurse until Connie came down and then went back up to get my nurse.
Then, again the people in radiology did not send my release until 11:00 that night (after my inquiries on our part) so that I could drink water....or any of the nice wonderful 'food' that you get while you are there!
The head nurse stated that she would take care of it.