Parkview Hospital and Medical Center Hospital
I felt I got very attentive care while at this hospital. The nursing staff were very kind and nuturing. Any time I called for assistance, someone always responded immediately. The staff seemed genuinely concerned about my pain level and comfort. The physical therapy staff were very pleasant and informative. All of my needs were met completely. The staff met or exceeded my expectations in all areas. My only issus was that is was sometimes noisy at night and hard to sleep. Otherwise, no complaints.
Overall poor response time to my using the call button; several times it was 20-30 minutes before my needs were attended to. Two of the 6 or 7 nurses did a good (professional) job. One time it took 30 minutes and two or three calls to the nurses station to get them to turn off the beeping IV machine. I finally got up, unhooked it, and took it to the nurses station and told them to deal with it! One nurse cracked,"You're making me work too much" in front of my wife. We were flabbergasted. I would say over 50 % of the time their glucometer malfunctioned! I had mine with me so I had to use it to know what by Blood Sugar Level was. One day it got to 50 and I told them I needed something to drink quickly. They initally refused because they didn't have a doctor's authorization. It took an hour before I finally tested myself and my sugar level was at 35! I got up and marched to the nurses station and demanded something to drink. The nursing staff seemed totally unequipped to include me in my treatment in this regard. I was originally scheduled to go home Wednesday. At about 9 am I started inquiring about being discharged. It was about 3 pm before I could get a nurse in and when I asked her what was going on with my situation, she replied, "going on with what?" I had to call the patient liason and file a complaint about the poor care. That guy was attentive. One last complaint I had was I had several nurses who couldn't find veins to draw my blood. My arms were black and blue from their repeated unsuccessful attempts. One person from ICU was called and she was both professional and competent. The next day two separate technicians could not draw blood and left my arms bruised again. The second one, a lady, had a terrible bedside manner and was defensive when I expressed my concern about their staff's ability to draw blood. The doctor who stood in for my surgeon was considerate and professional. I saw him twice between Tues and Thurs. Overall, I wouldn't ever recommend Riverside Parkview Hospital to anyone. It was just a nightmare after the surgery.