Hackensack University Medical Center Hospital

Liquid diet was not sugar free and was not replaced. If my husband had not provided for me I would have done without. Nurses very unresponsive to giving assistance. My husband bathed and cared for me.

all the staff and facilities were amazing. Only problem is they allow 24 hour visitors which my roomate had and they broght food!!! i didn't feel well so it was hard.

Having surgery at Hackensack, was worth every minute of my one hour drive!!

My stay at Hackensack was comfortable and quiet.The nurses are all wonderful and gave the best care.I will never forget SANDY one of the nurses ...sip sip sip,walk walk walk....She was very encouraging and postive.
Over all it was a pleasent experience.

The hospital lobby is gorgeous, like a Hilton. The floor that I was on was old and needed a lot of work. I was on a weight loss surgery floor and was roomed with a "much older" lady than myself, and she was in diapers, and had to be changed every hour. Lights on, everybody loud, smells galore... where is the Lysol? They had no Lysol! That was gross. The nurses were very nice, overworked and much in demand, I tried to leave them alone, I had my husband and mother with me during my entire stay, so they cared for me.

They still have a ways to come for the bariatric patient. After surgery I was placed in an ageing regular hospital bed. It was uncomfortable and I couldn't turn over in it. I asked my surgeon about a bariatric bed and he stated he had asked for one but the hospital policy is you have to be over 400 pounds to get one and i was only 396.4. Wow what a narrow minded approach.

The bedside chair was a normal minimally padded arm chair. It looked nice but i had trouble getting in it cause it wasn't wide enough.

They want you to walk as much as possible. I tried to. The IV pole looked like trash. The wheels didn't roll well especially on that great carpet. The iv pump was half attached and half taped on. The pole didn't have a ring to hold onto so I had to hold the actual pole which caused me to stand too clos to the wheels. I keept tripping on the wheels.

The bedside tray was ok but some of the wheels didnt roll at all. What a pain this was trying to move it right after surgery.

I was in a double with some guy who was half dying with psychological problems and was loud and obnoxious. I assumed I would be alone or with other WLS people.

It was great Hope everyone gets to meet Nurse Ratchet LOL(nurse Carolina), so if you meet Carolina the nurse tell her you heard of her from Kelli the Crazy lady from room 30017 bed 2 the one that she jacked up, LOL great Nurse

Some of the nurses had already had the surgery and were very able to help with the recovery process.

Everything was quite wonderful except for the recovery room nurses and staff. They were very cold and disorganized and somewhat rude. Family was ill informed of my condition and one nurse even questioned the need for pain meds immediately following surgery. They can't hold a candle to the rest of the staff on the floors.

Regretfully you cannot judge a book by it's cover. My pre-op was very professional and prompt. My type and screen was the same. However, I was called the night before surgery to come in early because there was a change in my time, then got in early and had to wait even longer than the initial time for surgery. When my surgery was complete, I had to wait an extra 6 hours to get a bed, only seeing my family briefly during the period of waiting. Once in the room the care was great, the nurse assigned to my room was wonderful, and I am sure that my impressions would have remained excellent had this nurse been assigned to me for the 5 day stay. I was transferred to another room in 2 days, and I had to do the transfer of phone and TV, even though I was told that it would be taken care of. On the 4th day my hanbd with the IV in it started swelling and I reported it to the nurse and she told me that it was normal, very early in the morning of the 5th day it became necessary to remove the IV because my hand was swollen like a balloon, was very painful, and I couldn't move my fingers. I don't know why, but I went through 3 IV pumps during my stay, with a two hour wait between pump 2 and pump 3 with no fluids (I was told they needed to locate a pump.
I would like to have rated this hospital excellent, and many of the personnel obviously strive for it. Sadly, there are also employees that detract from the overall performance. I WOULD STRONGLY RECOMMEND THAT YOU HAVE A FAMILY MEMBER WITH YOU AS MUCH AS YOU CAN TO INSURE THAT YOU RECEIVE THE CARE THAT YOU NEED.