Medstar Franklin Square Medical Center Hospital

I felt like the day staff was very good and met my needs wonderfully. The night staff was lazy and did not want to be bothered with me. Futher the night staff kept turning on the lights when they entered my room and did not turn them off (the light switch was away from my bed.) The night staff also allowed visitors for my roomate way past visiting hours. I finally had to turn the lights and tv off one night just to get them to leave. I could not believe how rude some visitors can be.

Franklin Square was a nice hospital. I don't have anything negative to say.. .although it is hard to remember over 10 yrs ago! :-)

When I was going to Franklin Square for some of my presurgical tests, everyone was so friendly and nice that I couldn't believe it. I hoped that during my stay everyone would be too. They were! Everytime I needed anything they were right there. I liked the way that the nurses and techs signed in on a board in my room to let me know who was on duty at any given moment. They would even stop in just to ask if you needed any thing. I was pleasently surprised at the wonderful care I recieved.

Other than a slow response by some staff members to the nurse call button, I really had a fine experience there.

The staff made me feel as if I was a bother. When I first woke up in the room nobody could tell me where my husband was, I couldn't call him (I live in PA now and it was long distance). I didn't have a trapeze bar for the first day and a half. Nobody ever helped me out of bed, I did everything on my own. I only called for assistance for two things to plug the IV pump back in and for pain meds and that seemed like a huge bother to them. If I had a choice I would never stay at Franklin Square. One other bummer, the TV is shared with your room mate.

I felt the care tobe excellent and I felt very secure that they would expedite care if an emergency arose.

The nursing staff at Franklin Square were excellent. They responded promptly with medication when I needed it, helped me out of bed when I needed it...they were absolutely excellent!! I am so glad I had this surgery at Franklin Square, I was very happy.

People were super. Planning was poor- I had the window bed and my roommate had a knee replacement, was immobile and closer to the bathroom. I had to wind my way around her apparatus to get to the bathroom. She had excessive (and very young) visitors until I complained to a nurse.

there was some miscommunication between staff on two occasions but overall the service was good/very good i was moved to another room because my roommate was so noisy/psychotic and my menu was messed up because of the change but after the first day everything was straightened out

It was not comfortable, the staff was o.k.,they did not go out of their way to see if I needed anything, but gave pain meds when I asked and other shots as requires. My meals were incorrect for a WL patient. I would say they did what they HAD to do, but not much more.