Baystate Medical Center Hospital
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Nurses were fairly responsive to my needs. The changeover time, from 6-7 am was horrible - no one would come when I rang bell. I had to go the bathroom (and thus, had to be unhooked from all the ivs, leg massagers, oxygen) and got very upset waiting. Almost had an accident.
I was not happy about how unresponsive to my needs they were. on 2 differant occasions I called for over 30 min. for pain medsand the only reason I ended up getting them was because I got out of bed and walked to the nurses station.
The patients needs should be met at a more accomodating speed.Ex. when a surgery pt. is moved from recovery to the room all the immediate equipment should be available that the patient will be needing. The right size and kind of airboots for the patiet and pump. Medications did not arrive from the pharmacy on time or at the right dose. When it finally arrived it was too far into the day to give any dose as it would interfere with the next dose.There was alot of small pieces of litter in the halls that made it difficult to walk as directed and hold onto the rail. Dirty linen carts were in the way. Chairs were in the way. Stacks of rehab equipment in halls. In general I was not impressed with the floor staff or the housekeeping. There were a couple of times I had to repeatedly ask for something I was supposed to have (ice chips)after three request to 1 person and nothing I asked someone else and finally got them. An appology from the assigned staff member was given but the point is why did he forget three different times. These were part of my planIt seemed that as soon as he walked out of the room he would forget what he was doing. There were some very attentive staff members that were on top of evrything.
I just felt as though the nurses did not have a good understanding of why I was there and also very unresponsive to my call button and I was not that demanding. Took a very long time to respond to my machines beeping and bringing my meds.
It's the only Level 1 Trauma Unit in Western Massachusetts. Doctors, nurses and TAs (Technical Associates, who provide basic bedside care) were great. Everyone was so nice, both day and night shifts. Gave "Good," not "Excellent" in some categories simply because my husband is a nurse and provided a lot of my bedside care, taking the load off the nurses and TAs.
The only real problem I had is that I had a real bothersome room mate, and because of her family situations they did not make it easy for me to stay in my room for any length of time. I had to walk the halls all hours of the day and night.
