Surgical Weight Control Center of Nevada Bariatric Center
The staff here is awful and they lie, they never let you meet the doctor and they just give you more things to do. They want all the test, blood work, and psych evaluation before they book you an appointment to speak with the doctor. I asked to speak with the manager and they said it would take her a week to call back. He might be a decent surgeon but his customer service is awful! Many of the reviews speak of people who met the doctor on the day of surgery and never before.
5 people found this helpful
Dr. Atkinson and his staff was simply awesome. He was very professional, came to my room the following day and sat down with me and answered every question I had. I very highly recommend him. He is in the top 5% of all bariatric surgeons and his leak rate is below 1%. Do yourself a favor and at least have a consultation with his office
0 of 2 people found this helpful
I have never been able to meet him or talk to him despite multiple, multiple attempts, so I can't say what my impression is. The office staff tries to be nice, but they are clearly overwhelmed and can't give quality service. I'm sure he's a fantastic surgeon from what I have heard from other people, but if you can't get in for the surgery and can't get a return call after 247 tries, that doesn't do you much good. Overall, epic disappointment.
5 people found this helpful
I like Dr. Soong. He is a very busy physician but when he is with you in the exam room he focuses on what you have to say. He is very encouraging of the progress I made as I lost weight and seemed happy for me. The office staff is nice as well. One time they lost my sign in tag and I waited for a long time, but that is not usual. My biggest problem was with the office that I went to for my 6 month pre-op medically supervised diet. The medical assistant there did not schedule me for a sleep study for weeks and I had a lot of problems getting in for an echocardiogram and stress test. In addition, the wait to see the doctor at this location was very long-in excess of an hour sometimes before I was even taken back to the exam room. I did share my concerns with Dr. Soong's PA when I went in for my pre-op consultation.
Dr. James Atkinson and his partner Dr. Darren Soong are two of the most attentive doctors I have ever met. I had some issues, after my surgery, and my family left messages on the voicemail, and Dr. Atkinson immediately called back to tell them how to help me. I really feel glad that I picked Dr. Atkinson because if you live in Las Vegas, you know that there are other prominent surgeons in the area. There is also a structured aftercare program that is run by their staff and they make it clear that patients can call and ask any questions and not hestitate if we have a problem. Dr. Atkinson is one of the best bariatric surgeons in the country, and I know I made the right decision in chosing him to handle my surgery. He cares about his patients.
0 of 3 people found this helpful
Dr. Soong has been wonderful. I am having a band to sleeve revision and he told me any questions I may have to e-mail him. Anytime I need to ask him something, he responded ASAP! Its great to have that kind of communication. Their bariatric group are top 5% in the country. My surgery date is June 29th 2010.
Dr. Soong is taking excellent care of me. I haven't had anything yet that I haven't liked about him or anyone else on their staff. I have had surgery twice. The first time was Sept of 2009 but, I had enlarged liver so they backed out and closed up. 2 months later I lost 32 pounds and shrank the liver and they went it and placed my band. Dr. Soong and Dr. Brian Gracie (his assistant and one of the docs that do the fills) have been so amazing and supportive. Right before second surgery they both came to be in pre-op because they heard I was nervous. I always leave them feeling wonderful. I emailed Dr. Soong 2 days after surgery because I got sick and I worried about slipping the band. He emailed right back. Just a great office. I know it says to leave anything including negative comments but, I just don't have any.