OH Admin. Open letter, notification problems.
If you are having issues with notifications please email us at [email protected] with your email address and when it stopped working.
Thank you,
Kathy
HW:330 - GW:150 - MW:118-125
RW:190 - CW:130
on 4/2/15 11:11 pm
Hi there -- I wanted to add some information to this message.
For months, i was not receiving notifications. Indeed, I had checked my junk folder, made sure of my notification settings, added OH's addy, reported to IT, etc. My primary email is AOL. On a lark, I decided to change from my AOL address to my primary work email address. Immediately, I started receiving notifications.
Why am I telling you this? Perhaps there are some email servers that aren't compatible with the notification delivery system? I have since tried switching back to AOL a couple of times -- and then, immediately I stopped receiving notifications again. They are NOT going into a spam/junk folder. I can only conclude that it's a problem due to the AOL/OH server's compatibility? This is not the first time I have encountered an issue like this. Bank of America isn't compatible with Yahoo mail -- something they didn't disclose until I pressed about why I hadn't received notifications after a server update.
I don't know if this can be fixed or if the information is of any use, but I thought I would share.
"What you eat in private, you wear in public." --- Kat
Good to know......Thanks for the additional information.
I'll share this with our IT team.
Cathy
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on 4/2/15 11:27 pm
My pleasure Cathy.
"What you eat in private, you wear in public." --- Kat