Question:
how long is normal?

I saw surgeon July 1 and they submitted to insurance on the 15th. Cigna denied on 8/25. They notified dr. by phone but have still not submitted a letter of reason. I have called 3 times and I have called HR at work to complain. Do I have any recourse against Cigna for their lack of communication and professionalism? I know I can appeal their decision but I don't know why I was denied.    — Vance M. (posted on October 26, 2002)

October 26, 2002
Your insurance company has 30 days to give you an answer in writing.
   — Lesa H.

October 26, 2002
contact your state insurance commission
   — Vicki L.