Question:
How long is a doctor required to save medical records. What if he dies?

My insurance is Cigna, HMO (Texas). One of the requirements is to have a documented weight loss program in the in the past 5 years for at least 12 weeks. I was on Phen/FEN for 18 months. The doctor that prescribed Phen/Fen to me has expired since. I need those records. I know his wife takes control of that but, there is no way I can find her. Is there some place she would take them? ie: state or county records?? The nurse supervisor at Cigna (Pam Lewis, she is new has only been there for a month..and simply said too bad! That I should go to WW for 12 weeks.) I have submitted copies of the prescriptions filled for that time period and the doctors that filled them.. -- that is not good enough! Iam so frustrated with Dr Huber's nurse - Debbie.. and Cigna I could scream. Originally I had seen Dr. Alexander (his nurse is SOOO awesome..Teresa) and then when I had found out that they discontinued Cigna-- even tho they are in my directory of doctors to choose from)I can see why they discontinued Cigna, I had to go to Dr. Huber-- who is VERY nice, but his nurse... ugh. Pls Help me with any advice... you have or call me! Susan Campbell 972 682 3634 I live in Garland, TX. -- This is how desperate Iam.    — Susan C. (posted on April 21, 2000)

April 22, 2000
I would suggest writing the state medical board and requesting information from them on how you would obtain your records. Hopefully they would be able to assist you in getting info from the non cooperative nurse you spoke with. Even if they are locked someplace in storage they would best be able to tell you what your options are. If another doctor took over his practice or patients they would know that also. Good Luck.
   — Courtrina Amur W.

April 22, 2000
I also had problems reguarding documentation of Phen-Fen so I got a computerized printout from the pharmacy. The pharmacy info shows the doctors name, how many months you took it, and exact dates, etc.
   — Ronda L.