Question:
i'm at the end of my rope!!! i've never had problems before....

with uhc. i'm ready to start screaming!!! i'm going to have to start looking for a lawyer. i'm trying to have a skin removal with my hernia repair for a hernia the size of a canteloupe, and i've been getting the runaround since august. i'm calling about every other day and keep getting told my reuqest is in open status. i was told i would have an answer by 9/11. it came and went without an answer. i call back, and i'm told no, it's 30 BUSINESS days. that would have been 9/22. i gave them 45 days. still no answer. i call back and get this jack idiot (a new breed of humans i've discoverd working at bellsouth. it's a cross between a jack a** and an idiot. it's almost redundant but not quite) that tells me it's not ugrent. WRONG ANSWER!!!!!. i go off on him, and get a sup that tells me i should have an answer by tuesday evening. anyway, to make a long story shorter, i'm supposed to have an answer by tonight (i'm to the point i don't care if it's yes or no. i just want to know so i can start taking the next step) and if i don't, i'm giving them to 10/1 and if i don't get an answer then i'm getting a lawyer. anyway, my question after venting with this long story is this. i'm in nashville tennessee, and need to find a lawyer who handels this or similar types of situations. i would be forever grateful for any help, and apriciate y'all taking the time to read and let me vent. i'm not an overly happy camper right now...... melloney    — mellyhudel (posted on September 28, 2004)

September 28, 2004
Time to pull out the big guns. I can't help you with a lawyer, but try calling your State Dept. of Health, and see if there's a timeline they must follow and what your rights are. If you don't get any help there, call your Congressman. If you do end up getting a lawyer, have him/her cc both in the letter. The state of health insurance in this country is an absolute disgrace. Ugh! Don't get me started! Good luck, and I hope you get "Approved" all the way!
   — Leslie F.

September 28, 2004
Department of insurance. Contact them. They will get an answer from UHC pretty damn quick. I used to work for UHC and one of my jobs was dealing with DOI complaints. They are top priority because they do not want to pay fines.
   — RebeccaP

October 1, 2004
Contact the insurance commisioner for your state. you'll get answers quickly.
   — catleth