Question:
Is my insurance company stalling??? Please Help

Has anyone else out there had trouble with Blue Cross Blue Shield of Il. PPO recieving your surgeons request for surgery letter? I have had the surgeons office fax this letter to them 3 times in the past month and they keep telling me they havent recieved anything! I have verified the fax number with both the surgeons office and BCBS. Do you think my insurance company is just stalling? Has this happened to anyone else out there? What do I do now?    — Kara J. (posted on September 15, 2003)

September 15, 2003
Anything is possible. If you are within reasonable driving distance of a regional office, preferably the one that does the pre-auths, I would hand deliver it and get the name of the person who receives it. That's the main way I deal with BCBS of WI.
   — zoedogcbr

September 15, 2003
Hi. I had the same thing happen to me. I have BCBS PPO also. They are stalling. It took me 8 weeks to get an answer. I had my surgeon's office call them several times. They kept telling me they had no information in the computer or they didn't receive anything yet. They did receive the information the first time it was sent but it is not put into the computer until you have an answer. So,until you are approved they will say they don't have any information. If you have your doctor or surgeon call they will tell them that they have received it and are reviewing it. I called the insurance company every few days and got no response. After my surgeon called them a few times I finally was approved. How long has it been since you submitted your request? Just keep in contact with your surgeon's office and they should get a response. Good Luck!!
   — AmyWollet

September 15, 2003
You could also send it by certified mail so someone has to sign for it. Call and ask for the name of the supervisor of the department at BCBS where your letter needs to be processed. You will get a receipt when the letter has been recieved by the party that signs for it.
   — koogy