Question:
pre-approval..can they change their mind? Is this the time for me to call them?

New Start called me today and said that they are going to contact my ins. and ask for pre-approval. 1) Can they pre-approve then change their mind and not formally give written approval? If yes, how so? 2) The lady I spoke with said that I could contact my ins co now. What do I say? Thank you,    — cherokey55 (posted on April 10, 2002)

April 10, 2002
I think the pre-approval process will help you find out if there are any exclusions or what guidelines and qualifications you will have to meet for surgery. I did not have to go through pre approval, the sent off for approval and I was approved in 2 weeks. I am almost positive if they pre approve you, you should be in the clear. That is the insurance company's way of telling yes it is a covered service or sorry we won't cover this. Call the insurance and check with them. It is very intimidating but just remember they don't know you and you don't know them and just ask, it can't hurt..... GOOD LUCK TO YOU
   — Dawn L.