ObesityHelp Email Problems (and how to prevent them)

We?ve attempted to provide specific whitelisting instructions below for some of the more popular email services, so if you have a service that you'd like to see on this list, PLEASE let us know! If you don?t already know about white/black-listing, this is the popular terminology for specifying who is allowed to email you, and who isn't. If you don't know how your current email provider handles this, we recommend finding out, because knowing how your email account works will help guarantee that you do not miss any important emails.

AOL: The easiest way is to put the email address into your "Address Book." Click the icon for the Address Book at the top of the toolbar, click "Add Contact," then add [email protected]. Another way, if you're using the "Custom Sender List," is to add our email address to that. Activate the dropdown "Mail" menu up at the top, select "Mail Controls" (or click "Spam Controls" if you're not using the full AOL software but just a web browser), click "Custom Sender List," then add it to the list of allowed senders. This, of course, only if you're using that list to allow senders. If you're using it to block senders, adding us to that list obviously wouldn't help at all. In that same area, you also must NOT have checked "Allow mail only from AOL members," or you will NOT get our email. We're not on AOL.

GMAIL (Google): When signed into your email account on the internet using a web browser, add [email protected] to your "Contacts" list (clickable text links on the left).

HOTMAIL: When signed into your email account on the internet using a web browser, add [email protected] to your Safe List. Click "Contacts" on the left clickable toolbar. Under the next list of "Contacts Options," click "Safe List." Add it to that list.

YAHOO: When signed into your email account on the internet using a web browser, add [email protected] to your Addresses List. Click "Addresses" at the top, click the "Add Contact" button, add it. If you have attempted to register and don't see your welcoming email, check your Bulk mail folder. If it is in there, use the interface to reidentify that as Not Spam or Yahoo will continue to send our messages there. If you notice that you do not appear to be getting some of your messages you may periodically want to check your Bulk folder.

ROCKETMAIL: Same as Yahoo (directly above)

NETSCAPE: When signed into your email account on the internet using a web browser, add [email protected] to your Address Book Click the icon for the Address Book at the top of the toolbar, click "Add Contact," then add it there.

JUNO: When signed into your email account on the internet using a web browser, add [email protected] to your Safe List. Click the Options button. On the Mail Options screen, click the Safe Lists link. Put it into the "Add Address to Safe List" box and click the Add button.

EXCITE: When signed into your email account on the internet using a web browser, add [email protected] to your Safe List. Click "Mail Preferences" on the top RIGHT of the tool bar. Under the header, "SPAM Prevention Tools, click "Safe List. Put it into the box under "Add the email address . . ." then click the "Add" button.

LYCOS: When signed into your email account on the internet using a web browser, add [email protected] to your Sender White List. Click "Options" in the Mail toolbar. Under Mail Preferences click "Spam Filters." Click Sender White List. Add the email address above into the box under "Type a single email address . . " and click the "Add" button.

OPERAMAIL: When signed into your email account on the internet using a web browser, add [email protected] to your Inbox Mail Filters. Click Options on the top toolbar. Click Mail Filters. Under Filter Incoming Mail go to your first available filter (Filter 1 if you've not used this feature before). Click the box next to Enable. Select the menus such that If: From equals, then enter the email address above into that box. You can then click Move Up or Move Down (it doesn't really matter) but what does is that you make sure "Then deliver to:" is marked INBOX. Then don't forget to click the Update button at the bottom.