Atlantic Surgical - Update #2

Hi All,

I wanted to relay that Dr. Gens said that their office had its big office meeting on Friday and that numerous customer service changes were implemented.  Basically, Dr. Gens is quite confident that you should not have any more issues related to attitude, demeanor, etc.  If anyone does, please call the surgeons directly (or email me at [email protected]) ASAP.  Once again, as some of you heard directly from Dr. Gens at the support meeting, thanks for bringing this situation to our attention.

I look forward to reading about your great experiences working with Atlantic now and in the future! :)

Best regards,
Grant Sanborn
Portsmouth Regional Hospital
www.portsmouthhospital.com
Parkland Medical Center
www.parklandmedicalcenter.com

Grant, do you know how billing issues will be handled?  Do we call the office, or is there a direct billing telephone number?

I will find out and get back to you as soon as possible. Thanks for the question!

Thanks!!

The answer is....

Please continue to call the office and ask for Gail (431-5242).  She will assist with billing questions -- and she can call the billing agency if needed.

Best regards, 
Grant Sanborn
Portsmouth Regional Hospital
www.portsmouthhospital.com
Parkland Medical Center
www.parklandmedicalcenter.com

Grant,

Who would I talk to about issues I had post op in recovery and then the next day in rad. Dept?