Question:
Should I call?

My patient rep at BTC sent my paper work to BC/BS almost 4 weeks ago. I still do not have an answer, should I call BC? My patient rep thinks I should wait. What do you think? I'm going crazy waiting too hear from them....    — Jason B. (posted on June 19, 2000)

June 19, 2000
I think you should call and make sure they understand you are waiting for an answer. Persistence will be one of your best allies through this process.
   — Paula G.

June 19, 2000
I think you should call. I had BCBS and I called after one week to "check on the status" of my surgeon's request to perform this surgery. They said I'd already been approved and the forms were in the mail. I wouldn't want to be a nuisance by calling every day - but go ahead. Sound helpful, who knows, they may be needing some more information. Best wishes.
   — Cindy H.

June 19, 2000
Jason, Hi again... It wouldn't hurt to make that call... The First one i made to BS... I didn't get any results...(fyi) BTC only calls to check your status once evey two weeks. A lot can happen in two weeks. On my second call i got someone who was will to check things out and she found that i had been approved two days earlier... I called BTC and told them! I was told by someone who work at BS that in MI. they have two review boards. one for the eastside of the state and one for the westside. We happen to go through the east way higher case load... Thus the wait... Just hang in there... I know i was ready to have a FIT... at four weeks. Just hang on, you can make it. Alma
   — Alma H.

June 19, 2000
Jason, Hi again... It wouldn't hurt to make that call... The First one i made to BS... I didn't get any results...(fyi) BTC only calls to check your status once evey two weeks. A lot can happen in two weeks. On my second call i got someone who was will to check things out and she found that i had been approved two days earlier... I called BTC and told them! I was told by someone who work at BS that in MI. they have two review boards. one for the eastside of the state and one for the westside. We happen to go through the east way higher case load... Thus the wait... Just hang in there... I know i was ready to have a FIT... at four weeks. Just hang on, you can make it. Alma
   — Alma H.

June 19, 2000
I would call BC/BS and ask for the medical management dept. Then I would ask to speak with the case manager who is handling your claim. That is what I did and I got positive results from doing so. Good Luck
   — blank first name B.

June 19, 2000
No, you should not wait. When I was going through that stage I called my insurance company every other day. I did not have a problem doing so. When you do this, it shows the insurance company that you are really invested and you are not going to take this lightly
   — Barbara P.

June 20, 2000
Call!!!!! Be the sqeeky wheel!!!!
   — Becki S.