Question:
who should i be speaking to at my insurance company for approval?

   — shauna S. (posted on November 6, 2001)

November 6, 2001
My surgeon handled the approval process. I didn't have to do a thing. I went for the consult, he said I was a perfect candidate for wls, we discussed types and agreed that rny seemed best for me, his office submitted the paperworkd....and....two weeks later called me with a date for the surgery. It worked the same way for my two pals who had their rny's in June.
   — [Anonymous]

November 6, 2001
If you call the number on your card, you just get customer service, who usually don't know too much, if anything! :) Im terrible... so what I did was ask to speak with the pre-certification department, often called pre-authorization or pre-determination, depending on your company. They can give you your case number to reference next time you call and a direct telephone line for them for future use. Good Luck!
   — Deborah W.

November 6, 2001
My surgeon's office also handled all the dealings with the insurance company. My suggestion is that you let them handle it. After all, they have the experience in dealing with the insurance companies and are the experts.
   — Gina E.