Question:
Has anyone been able to cut through the red tape with CIGNA by contacting them directly?

and if so, whom did you contact and how was the outcome handled?I am concerned I will have to go on and on with a fight to have this surgery.    — Gwen T. (posted on April 20, 2001)

April 20, 2001
I have CIGNA PPO, my surgeon (Dr. Michael Hocking) did all the calling to the insurance company, and I had an approval within 3 months.
   — [Anonymous]