Question:
How long does it take to hear from Aetna once they've rec'd my request?

I've called them a couple of times already, and they tell me it can take up to 30 days. Anyone had recent info from Aetna?    — Sheryl Y. (posted on May 12, 2003)

May 12, 2003
I don't know the answer to your question, but I wanted to say good luck. I also have Aetna and have yet to get an answer. They "don't show anything in the system yet" for me. My paperwork was sent in 4/29. Again, good luck and I truly hope you get approved!
   — J C.

May 12, 2003
My information was sent on 04-25-03 and I received an approval letter in the mail today! I never called once. I promised myself I would at least give them 2 weeks. Good Luck!
   — Nydia P.

May 12, 2003
I've heard that AETNA does have to do it within 30days, so that is a good thing. I know its frustrating to wait, but just have to be patient. It took 3 weeks for me to get approval last year. I've heard less from others. Call every few days to check on it. Goodluck to you!
   — Lezlie Y.

May 12, 2003
Sign up Aetna's website www.Aetna.com and you will get update's, you can see your EOB and check the status of claims. It probably will not say anything about your approval status but it will help once you get approved. You will see what you are responsible probably b/f your surgeon or hospital gets the check. Take care and Good luck.
   — Shayla527

May 12, 2003
Aetna HMO is my secondary insurance and it only took 1 day. My primary is BCBS of MN (EPO) and they only took 1 day.
   — Jane T.

May 15, 2003
THEY DO HAVE 30 DAYS TO RESPOND TO THE INITIAL REQ OR TO AN APPEAL. MY SURGEON PUT IN THE INITIAL REQ END OF NOV 02 & I WAS DENIED, THEN STARTED THE APPEAL PROCESS. I WAS FINALLY APPROVED AFTER THE 2ND APPEAL ON 4-17-03. THEY HAVE CERTAIN REQUIREMENTS & YOU HAVE TO PROVE TO THEM THAT YOU MEET THEM. KEEP AT THEM, BE PERSISTANT, JUST DONT LET YOUR FRUSTRATION RULE & GET NASTY WITH THEM. IT WILL BE EASIER TO GET SOMETHING FROM THEM IF YOU DONT TICK THEM OFF. PERSISTANTS PAYS OFF!!
   — PATRICIA S.