Question:
I CAN'T BELEIVE BCBS ILS MY RECORDS ARE LOST IN 24 HRS

GUESS WHAT GUYS. i HAVE BEEN CALLING EVERYDAY TO CHECK ON MY STATUS ON MY APPROVAL AND TODAY SOMETHING REALLY TRIP ME OUT. WELL YESTERDAY I TALK TO GIRL THAT TOLD ME THAT EVERYTHING WAS RECEIVED AND WAS IN REVIEW AND WAIT A COUPLE OF DAYS TO CALL BACK. NOW YOU KNOW I WAS GOING TO CALL BACK THE NEXT DAY BECAUSE ANYTHING CAN HAPPEN IN 24 HRS. SO I TALK TO ANOTHER GIRL TODAY AND SHE SAYS THAT THEY DON'T HAVE ANY INFORMATION THAT ITS GOING TO TAKE ABOUT 14 DAYS FOR THE MAIL TO PROCESS. NOW WHAT KIND OF s**T ARE THEY TRYING TO PULL ON ME. EVERYTHING IS IN REVIEW AND NOW EVERYTHING HAS DISAPPEAR. COME ON FOLKS THEY HAVE TO GET BETTER THAN THAT.    — MARLO M. (posted on December 16, 2003)

December 16, 2003
Wow!, Sorry, But I would call a third time to see, two times I say someone is lying. and someone is telling the truth. hmmmmm what will the third answer be? hmmmmmmmm
   — Naes Wls J.

December 16, 2003
GOD, and I thought CIGNA was notorious for this! I too, would keep calling. Go for the head dog, if need be.
   — [Deactivated Member]

December 19, 2003
BC/BS of IL had a hard time getting my fax. They are stalling thats all. Ask to speak to a supervisor and complain about it!
   — Kara J.

December 21, 2003
I hope you have the name of the FIRST girl. Call back and ask to speak with her. If you don't have the name, you could ask to speak to someone that was working at the same time that you called. If you haven't already, begin keeping a telephone log of when you called and to whom you spoke. Also, document details of the conversation. Good luck!
   — Shelley.

December 22, 2003
I was just approved for hernia repair and panniculectomy from them and believe it or not, they lost my nude photos! And they were sent by certified mail and signed in at their office! I sent EVERYTHING again and talked to a lady there about losing my photos. I was not happy and told her I had better not find them on the internet someday! I was a little p o'd and they knew it. I think it actually helped me get approved. The secret is to get the name of one helpful person and stick with that person throughout your dealings. Took me 3 months and 68 pages of documentation but BC/BS Federal and BC/BS of Illinois both approved me. Secondary and primary insurances.
   — Mylou52

December 27, 2003
Here's what I did to fix this problem with BCBS. Call back on Monday and get a name of a person. Then get their fax number and ask them to please please go to the fax machine immediately because you are sending all your info. (If you don't have it, call the docs office first and ask them to fax it to you). Also, immediately after talking to this person, call the docs office and ask them to fax your info to the same number and person ASAP. Call back in an hour and ask that person if they recieved it. If they say no, tell them to do it again. They will soon get bored with you and frustrated, and eventually, will tell you that they recieved it because they don't want to hear from you again. As you now have their name (and repeat their name often to them) they will be loathe to "lose" your records again. This worked for me because I too had BCBS but my docs office had warned me that this would happen. I wish you luck with it all. After I did this, I was approved within 48 hours.
   — Barbara H.