Question:
How long does approval take with Aetna OpenChoice POS? Has anyone had any problems?

   — Kristiemo99 (posted on July 24, 2008)

July 24, 2008
Aetna required me to go through the six months supervised program. Once I completed that and my surgeon submitted it to the insurance company Aetna used the full 30 days THEN they called me for additional information. I then continued to pester them for three more weeks and received my approval.
   — B. Jones

July 24, 2008
Aetna required me to go through the six months supervised program. Once I completed that and my surgeon submitted it to the insurance company Aetna used the full 30 days THEN they called me for additional information. I then continued to pester them for three more weeks and received my approval.
   — B. Jones

July 24, 2008
After submitting and them actually getting it I was approved in like 3 business days. But they sent it off on the 12th of June and I found out on the 22nd of June...so I actually waited 10 days to hear. Mine was Aetna Open Access. Similar from what I was told to yours. Hope this helps!
   — bridgadean

July 24, 2008
Oh yeah I might also add that I only had to do a 3 month non surgical weight loss program with my surgeon. Aetna in there guidelines has a 3 month and a 6 month the 6 month is usually supervised by the PCP that is why it takes longer. You also need 3 years of history documenting your weight.
   — bridgadean

July 24, 2008
I have Aetna OpenChoice POS and their response was almost immediate once the doctor actually submitted the paperwork. I called several times once the doctor's office said they submitted, but Aetna didn't really get it (the office told me they submitted to get me off of their backs). Once the office actually submitted and I called Aetna, I got my approval letter within 2 days. My advice...bug the surgeon's office and f/u with Aetna to ensure they received the paperwork.
   — [Deactivated Member]