Question:
this is not question just needing encouragement i started this journey april of last

year an i am still waitng to be approve is this normal waiting time starting to the last time i call to check i was told that my paper work was lost an it had to be submitted over again oh well i will keep waiting thanks for letting me vent    — mk (posted on January 21, 2006)

January 21, 2006
Hang in there. Be persistant. It took me almost a year between the start of paperwork and surgery.
   — CChappell

January 21, 2006
I started last april first with my two primary insurance companies, and I am still aplying for approval , been denied, appealed, corrected, apealed, and we are doing it again, they educate me and we do it better.
   — walter A.

January 22, 2006
See, there is no excuse for loss of paperwork. This is the time I would be asking to speak with a supervisor --especially since you have been doing this for a year. I'm in the customer service industry and in my book -- this is unacceptable work. If they have your file and your paperwork is in the file -- how could they have lost it. Did they lose the entire file? Needless to say, I wouldn't be as calm as you -- they'd find my paperwork.
   — the7thdean

January 22, 2006
I also have BCBS. They told me that they didn't have my paperwork, but the lady i spoke with was very nice, and she said for me to have the insurance coordinator from my Dr's office to call the pre-certification department, and they would get it all started by phone, and accept the paperwork by fax. My insurance coordinator called and gave them the info, and talked to one of their nurses, and they approved me then and there over the phone with her!!! I would definetly keep calling...keeping asking, but most importantly, talk to your Dr's insurance co-ordinator call their pre-cert department and do it over the phone. If I waited for them to get the letter, who knows how long I would be waiting??? I waited 2 weeks, and then when they kept saying they didn't have it, that is is when we went to doing it by phone! I pray that you get an answer in your favor soon! Best of luck to you! If you need an ear, feel free to email me [email protected] Sandra
   — Sandra.M

January 22, 2006
Been there done that. I was just approved on Tuesday and my date is scheduled for 2/14. I started the whole process in July of 2004. My best advice is keep calling!! Keep your name in front of them. I would call the doctor's office every couple of weeks to see how things stood. In my situation, I ended up changing surgeons last September which was the best thing I could have possibly done. Keep trying, it will happen.
   — raypustin