pre-det.letter of med. necessity and office notes-too good to be true

I just called my insurance co. for the first time because I don't have a written policy to go by. She said all I needed to send to them was a pre-determination letter of medical necessity and office notes. Can this be true? It sounds too good and easy and I know that's not possible. She said nothing of diet history or anything. Don't want to get to excited.

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