Insurance got paperwork 6 weeks ago, found out today they still didn't look at it yet
The same gal I had spoke to all this time, about twice weekly turns out to NOT be the person I needed to be speaking with. She happened to not disclose that little bit of info. What's more, is that she didn't forward on a message to the correct person. So there is no record of my many previous phone calls. I finally got to speak with the right department, who gave me the nurse's extention # and name who will be handling my case. She did tell me however that my file is under a huge stack of other files, claims. It might take a very long time. But she will try to put mine on top so they can take their first look at it, since I called. It has taken 6 weeks to get to this point. Had the first gal who I have spoken to thus far, left messages or told me who to speak to in the first place, I would've probably had an answer by now. SO now what do I do? I have left a message for the person who is handling my case. She hasn't called back yet. Do I call her every day? Twice a day? I'd hate to badger someone, but they kept me waiting for 6 weeks, with nothing to show for it. What would you do? I have been very polite thus far and hope I continue to be, but this has been VERY frustrating that this has been for nothing. Thanks everyone----- Annie
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