My insurance won't pay for it after I have been preapproved!

Has anybody been pre approved by Preferred One insurance, had a letter stating you were approved, had the surgery, get bills saying they won't pay for it? I don't know what to do. What is the sense of getting pre approved and then having your insurance carrier deny the claim? It is after hours now so I can't call the hospital to get their input. Has this ever happened to anyone else? I know Preferred one has paid for surgery, I don't know what to do know. HELP!!!!

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