I have bc/bs federal employee plan high option in Florida, has anyone used this?

I sent a letter to bc/bs July 1st asking for authorization to have wls. I outlined my 25 year battle with weight and my personal physician added a letter backing me up. When I didn't hear back by August 1st, I sent another copy of my original letter with another note adding some things I had remembered. Still hadn't heard by today, the 11th, so I called. Was told I could not get pre-authorization. What do I do next?

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