I'm so sick of my Insurance Carrier!!!!

My surgeon sent my letter to BC/BS on 12/1. They kept telling me they hadn't received it. The surgeon and the carrier are in the SAME town, for pete's sake!!! I knew they were lying! I called my surgeon's secretary and she faxed it to them SEVEN times in a row, each time putting "SECOND REQUEST", "THIRD REQUEST", "FOURTH REQUEST". They never admitted to getting it until 12/14. I have called daily to get a status report. All I am told is that medical review takes 14-30 days. No one would tell me why, I couldn't speak to anyone in medical review since "they only communicate in writing", and I couldn't even speak to a supervisor at 4:15 in the afternoon because "at this late hour, the supervisors are gone." CAN I VENT AT HOW FURIOUS I AM!!!!! The procedure is covered under my contract if medically necessary (well, duh!), but these pencil and paper pushing robots who are enjoying a little power trip are playing with my health and my life! We are a self-insured group...I am considering begging HR for intervention in the approval process. Two weeks ago, if I had gotten approval, it would be April 2000 before a surgery date. I am so down about the whole thing.......

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