HELP WITH APPEAL?!?!?!

I WAS RECENTLY DENIED SURGERY. I HAVE WRITTEN A LETTER APPEALING THE DENIAL (PER MY SURGEONS OFFFICE) NOW WHEN I CALL CIGNA TO ASK WHO TO SEND THE LETTER TO, THEY TELL ME I NEED TO CALL THE SURGEONS OFFICE AND ASK THEM???? ARE APPEAL PROCESSES DIFFRENT WITH DIFFRENT INSURANCE COMPANIES? SHOULD I SEND IT TO THE PERSON WHO SENT ME THE DENIAL LETTER?? WHAT SHOULD I DO? THX, KAREN

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