HAS ANYONE HAD MORE PROBLEMS WITH THEIR SURGEON'S STAFF THAN WITH THE INSURER?

I have been waiting for almost 3 months for my Dr's office to submit one little form (a questionnaire should be easy right?) to Aetna. I've heard and read all these negative remarks about Aetna...but my case manager has all her ducks in a row. She has been waiting since 07/17/02 for this form. Today is 09/30/02 and nothing yet. What is the deal? The doctor's office first said they didnt get the form. Aetna refaxed it. Then they said they would have it out on Friday. I called on Monday..no form. Called Dr Cribbin's office and was advised never faxed. They have 2 patients ahead of me. Called 2 weeks later and still nothing. Found out today from Dr. Cribbins office that they faxed the info on 09/12/02. Spoke to my case manager, she has nothing. I don't know who to believe. Anyone have any suggestions?

We greatly appreciate your interest in helping us build our Q&A database. To discourage vandals from posting garbage, however, we require people to register before posting.

You must be logged in to post an answer. Click here to log in.