Can I get some help with my insurance?

I have United Healthcare, I had noticed on the message boards that there were people from obesityhelp.com who offered to help if we were having problems. I can't find the info now. But I need help. I have been waiting for 2 months now to get a pre-determination, it seems the people helping my dr submit sent it as a claim instead of predetermination and it is in a loop. Twice now they said they are resubmitting with an urgent and it should take 14 days..nothing happens. A friend here submitted hers on the 7th of Jan, received approval yesterday. I was first told mine was submitted in November but actually mine went in Dec 6 and still no answer, everytime I call I get no response,they can't find anything. I am so very frustrated and have been in tears several times. My secondary insurance approved about 3 weeks ago. Now my primary yesterday said a new 14 days. I really need someone who can advocate for me. Thanks

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