How long should it take to get the results of a CT scan done on my kidney

I had a CT done on my kidneys August 6th 2002. I just got my approval for surgery last Friday August 30th from my insurance company. The doctor I am going thru cannot give me a definite surgery date because the results have not gotten to his office yet. I have pretty much gotten the run around trying to get these results from the hospital to the doctor. I have been told we have already faxed the results, we will refax the results, no we cannot fax the results to you. The people who work with the doctor seem to be giving me the same run around. No we have not received the results, let me call them and I will call you right back (never getting the call back), we should have gotten the results by now. I am pretty much at my witts end. Help, you guys, does anyone have any sugestions on how I can get these results to in the right hands once and for all so that I can proceed with either taking care of my kidney if need be or getting a date for surgery?

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