What can I do to get the surgeon and clinic insurance staff on the ball?

I submitted my information to the clinic insurance lady on 9/4/01 and all the packet needed was the letter from the surgeon attached. Well apparently the surgeon has not even written her letter yet because the insurance lady still has not submitted my packet to my insurance company. I have called her several times and she will not return my calls. What can I do to get the ball rolling. It has been almost a month with nothing happening. I only have a 60 day appeal time and I received my denial letter on 8-9-01 (day of my first surgical consult) so I am getting close to that deadline. Any suggestions?

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