I AM IN DESPERATE NEED OF APPEAL ADVICE...

I have just been informed that Cigna has basically denied approval for the surgery. I need some help, I don't know what to do now!!! I called my pcp and his nurse called the medical director's board and they instructed her to talk w/ the administrative assistant, she had to leave a message for her to call back, she has done this twice w/in the week, still no calls.....I am about to pay Cobra to continue coverage w/ Cigna, but I'm thinking that maybe I should go ahead and take Aetan w/ my new job (but do I have to start all over w/ the pre-op tests?)!!!!???? I am soooo frustrated right now I am about to call it quits all together and not do this....but that is not what I want. Could someone please help me!!!??? thanks sooooo much.....

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