Do you know how do I find out where my paperwork is????

It's been 2 weeks since my surgeon consult, not too long I know. My medical group is the one to approve surgery but no one knows where my paperwork is. When I call my pcp's patient services rep he says they have not received it, he even went so far as to call the surgeon's office last Thursday with me on hold, they said they had not finished the letter yet. I called the surgeon's office today and they said they had faxed it a week and a half ago ???? two different stories. They also said it takes at least 6 weeks for the approval process from my medical group but my medical group meet every Wednesday and the approval is given same day if they have it for review. I have read many good things about the surgeon's office, I have found them to be very busy and not very helpful. I have only called twice in 2 weeks and each time they tell me they know the process and I have to just wait. I'm very frustrated and don't want my paperwork to be lost, I know if it gets to my pcp and she submits it the process is quick. I am getting nowhere finding out though...any tips??????/ Mandy

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