How long does it take to get an answer from Aetna EPO

They told me it takes 30 to 60 days. After one week they said it was sent to Dallas Patient Management. Another week has gone by and member services keeps telling me they know nothing more. They say they don't have a number to give me.

We greatly appreciate your interest in helping us build our Q&A database. To discourage vandals from posting garbage, however, we require people to register before posting.