Refusal based on assumptions.

I made an appointment with a local plastic surgeon several months ago. The office kept hounding me for insurance information, even though I had not even stepped foot in the door. I finally gave them my information and the receptionist said she would have to reschedule my appointment due to a conflict. No problem only no one ever called me back. I called the office yesterday and the office manager told me that they cancelled my appointment because they attempted to get preapproval from my insurance company and it's a policy exclusion so they cancelled me because they assumed that I couldn't pay for it, the office manager actually told me to start playing the lottery if I wanted to have surgery! Did I mention that I had NEVER set foot in the office and had not provided any paperwork, so they had no idea what procedures I wanted. They only knew my name and insurance info--that's it, no height, weight, medical history, nothing! I was a little put back by this. How do they know I can't pay those procedures? How do they know that I don't have $25,000 burning a hole in my pocket? I just wanted a consultation, I wasn't going to book anything for at least another year to 18 months. Should I be irritated or is this stardard?

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