Had preauthorization but claim not paid post op by MMOH Super Med plus-

I recieved my letter of Preauthorization APril 8th from Medical Mutual Super Med Plus. I am 6 weeks out and recieved my EOB's today and $5000 of the hospital bill and ALL of the surgeons bill are unpaid $7200 total ing 12,200+ dollars. I AM FREAKING! I am 6 weeks out! I even have an email from MMOH stating I only had a 100 dollar deductible!!! HAs anyone ever had a claim NOT paid post op? The EOB says this decision was based on "internal medical guidlines" OH GOSH-I fought with MMOH for MONTHS and WAS approved. I was also approved January of 2000 and did not go through with the surgery!!! HELP!

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