I called member services for Cigna HMO of Arizona to find out what I

need to qualify for WLS surgery. They told me that I have to talk to my Dr. office. (tried talking to a supervisor) I then called my Doctor's office and they said that Cigna is supose to tell us. The insurance lady for Dr. Blackstone said that Cigna won't tell patients the requirements for surgery so that they can deny the patients claim later. Is this legal? I thought they had to give me answers about what my policy covers instead of giving me the runaround. Has any one else had to deal with Cigna recently, have they done this to you and how should I deal with them? Thanks so much. Brandy

We greatly appreciate your interest in helping us build our Q&A database. To discourage vandals from posting garbage, however, we require people to register before posting.

You must be logged in to post an answer. Click here to log in.