What should I include in my appeal to the leave bank at work?

I am a secretary for the state of Maryland,I joined the leave bank in November of 2002, because I knew I didn't have alot of leave and was having this surgery, I put off having my surgery until March, because the leave wouldn't have been in effect until mid Feb. I kept calling for information on this situation,but no one called me back. The week after the blizzard, when I finally got the information it was like a little less than a month before surgery. I submitted all of my information and the week that I am home recovering from the surgery I get the denial letter. I only have one week worth of leave, and my surgeon won't release me until four weeks post op. Any suggestions on my appeal to get my leave from the sick leave bank is appreciated. The letter said this procedure didn't meet medical criteria for the sick leave bank.

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