Has anyone had to get verification that ins. plan covers RNY surgery, in writing?

This is what OSU bariatric program wrote me: "We need verification that your insurance plan covers gastric bypass surgery, in writing. You should be able to obtain this from the employer's human resources department or from the customer service department of Medical Mutual. This is a requirement of the Department of Surgery; they will not make an appointment until the written verification is received." I'm already approved by Medical Mutual of Ohio and Aetna, yet they are requesting this! I've tried calling Med Mutual 4 times, and tried emailing them twice and they keep saying the same thing..."There is no other letter that can be generated. The provider needs to contact Medical Mutual to verify benefits." But OSU will NOT accept this! OSU will NOT call them, it HAS to be in writing. I've waited over 7 months since I've applied to OSU and I'm really getting upset over this...is there any suggestions out there? This doesn't seem fair! You can't produce something that isn't there, there isn't an insurance handbook for the company I work for. HELP!!!

We greatly appreciate your interest in helping us build our Q&A database. To discourage vandals from posting garbage, however, we require people to register before posting.

You must be logged in to post an answer. Click here to log in.