Do I have a right to be upset?

I finished my consult, called the scheduler to make my 4 tests scheduled (2D EKG, Venous Ultrasound, Pulmonary Function and Thyroid Function) and she promptly tells me that Doctors Direct Insurance wont approve any tests until I finish the 12 week lifestyle management class I am currently in. She THEN proceeds to tell me that if I wasnt SO overweight I wouldnt be IN THIS PROBLEM to begin with. Tells me I NEED to be patient and this isnt an IMPORTANT surgery or an EMERGENCY operation. (This chick weighs about as much as my left leg). So I am almost in tears at this point and she throws in, "I talked to Tina at Doctors Direct and she said she is sick of you annoying her with phone calls." After she called me fat, lazy and impatient she hung up on me after saying, "call me back when you are done with your weight managment class...-CLICK-" I was in tears I was so angry. Tina called me and told me that she had NEVER even spoken with Melinda (the hellish scheduler) and that she was really sorry I had to be abused like that. Then she told me that she will submit the case to the medical board after 9 weeks in the program instead of 12, so that I can have all my tests done in time to have the surgery in December. Of course I have to be "compliant" totally or the whole thing starts over. See, my insurance started offering this surgery last year. RECENTLY (I am in the first class) they implemented a program where you attend educational seminars on wellness, proper eating, exercise, healthy living, portion control ect...you also must go to 5 sessions of exercise a week. 3 days of cardiovascular workout and 2 days of strength training with weights and machines. I have been going 7 times a week, JUST to be more in shape and thus, more compliant. At the end of the 12 weeks if they see that you have gone to all of the classes and have TRIED to lose weight and havent been very successful, they will approve the surgery... WELL, In the 5 weeks Ive been in, I have lost only 2 pounds.....yeah, its not working for me. I am eating their meal plan, working out MORE than enough and still, nothing. I think my body is sick to death of the yo-yoing and is just giving up. So now I wait for the 9 week mark when I can finally start getting this process going OFFICIALLY. I will update with weight loss or gain in this time. I started the program at 289 and now I am at 285.6 but that is because I spent yesterday throwing up everything I ate and I am dehydrated (ate bad chicken) Ive really only lost 2.3 pounds.....pretty pathetic if you ask me. Do I HAVE reason to be upset with this Drs office?

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