I was denied by Humana PPO because of a company policy exclusion. What do I do now?

Humana stated that while the surgery is medically necessary, it is excluded by my compnay policy. I do not know what to do now. I get the feeling from the people at NeWeigh that things do not look good. They are not overly optomistic sounding. I don't know what to do now. Should I call Humana myself? Who can I write a letter to? Any advice is MUCH appreciated.

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