Can anyone help me with an appeal letter to BC/BS of Illinois, please?

I have been denied by BC/BS of Illinois, the reason for denial is as follows; There is no medical record documentation of medically supervised weight management including nutrition therapy, behavioral interventions, supervised increase in activity, food diary analysis and maintenance support. I don't understand what this all means and I sure don't understand how when I first talk to the reps at the ins. co. I was told as long as I met the criteria of being 100lbs. overweight, there should not be a problem getting approved. I have a bmi of 50.6, wgt. 323, hgt. 5'7. Co-morbidities include hypertension, gerd, diabetes, high triglycerides, and high cholesterol. My pcp sent in a letter telling them I had been on a diabetic diet plus exercise since 03-22-02. I think they're being very unfair. I started this process in June of this year, seems like they keep applying more rules to qualify every time I turn around, why don't the rules apply that were in effect when I applied? I see profiles of people with this same co. with less co-morbidities and lower bmi's getting approved. I just don't understand. Any help would be greatly appreciated. Thanks in advance. Kim

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